Privacy Policy
Last updated: 22 June 2026
1. Introduction
Residenza Properties Ltd (“Residenza”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, request property consultation, use our services, or communicate with us in relation to real estate, investment, concierge, construction, architectural or related property services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Residenza is a real estate and property services company providing residential and commercial property services, sales and lettings, acquisition and investment advisory, auction support, architectural and CGI services, construction services and concierge services.
Contact details
Residenza Properties Ltd
515 Battersea Park Road, London, SW11 3BN
Email: [email protected]
Phone: +44 207 112 8194
Additional office locations may include London SW17, Dubai, Islamabad and other locations shown on our website.
3. What Personal Data We Collect
We may collect and process the following types of personal data:
Identity Data
Your name, title, company name, position or representative details.
Contact Data
Your email address, phone number, postal address and communication preferences.
Enquiry Data
Information you submit through our forms, including your selected interest such as property consultation, exclusive homes, investment advisory or any message you send to us.
Property & Service Data
Information relating to properties, investment interests, buying, selling, letting, renting, acquisition requirements, concierge requests, relocation needs or other service requirements.
Transaction & Business Data
Information required to provide services, manage enquiries, carry out due diligence, prepare documentation, communicate with third parties, or support a potential or existing property transaction.
Technical Data
IP address, browser type, device information, operating system, website usage data, analytics data and cookie preferences.
Marketing & Communication Data
Your preferences in receiving marketing, updates, newsletters, property opportunities or other communications from us.
4. How We Collect Your Data
We may collect personal data when you:
- Visit or browse our website.
- Submit a contact form.
- Request a valuation, consultation or property service.
- Contact us by phone, email, social media or in person.
- Register interest in a property, project or service.
- Communicate with our team regarding sales, lettings, investment, concierge or related services.
- Interact with our social media pages.
- Accept or manage cookies on our website.
We may also receive information from third parties where necessary for property services, such as property portals, agents, solicitors, landlords, buyers, tenants, service providers, financial advisers, contractors or professional partners.
5. How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to your enquiries
To contact you after you submit a form, request property information, ask for a consultation, or send us a message.
To provide our services
To assist with property sales, lettings, acquisitions, investment advisory, portfolio support, auction representation, concierge arrangements, construction, CGI, architectural or related property services.
To manage client relationships
To communicate with you, arrange appointments, provide updates, manage requirements and deliver a personalised service.
To process transactions and service requests
To carry out necessary checks, prepare documents, support negotiations, coordinate with third parties and progress property-related matters.
To improve our website and services
To understand how visitors use our website, improve user experience, monitor performance and maintain website security.
To send marketing communications
To send updates, property opportunities, news, service information or promotional communications where permitted by law or where you have given consent.
To comply with legal obligations
To meet legal, regulatory, accounting, tax, anti-money laundering or other compliance requirements.
6. Lawful Bases for Processing
We process personal data only where we have a lawful basis to do so. Depending on the purpose, we may rely on:
- Consent where you have clearly agreed to receive marketing or allow optional cookies.
- Contract where processing is necessary to provide requested services or take steps before entering into a contract.
- Legal obligation where we must comply with legal, regulatory or compliance duties.
- Legitimate interests where necessary for business operations, service improvement, enquiry handling, client relationship management, fraud prevention or website security, provided your rights do not override those interests.
7. Marketing Communications
We may contact you with property opportunities, company updates, service information or relevant news where you have consented or where we are otherwise permitted to do so by law.
You can unsubscribe or opt out of marketing communications at any time by contacting us at:
We will not sell your personal data to third parties for marketing purposes.
8. Sharing Your Personal Data
We may share your personal data where necessary with:
- Our internal team and affiliated offices.
- Landlords, sellers, buyers, tenants or applicants where relevant.
- Solicitors, accountants, surveyors, mortgage brokers, financial advisers or professional consultants.
- Property portals, marketing platforms or CRM providers.
- Contractors, construction partners, concierge providers or relocation service providers.
- IT, hosting, analytics, security and website service providers.
- Regulators, public authorities, courts or law enforcement where required.
- Business partners where necessary to deliver requested services.
We only share data where necessary and with appropriate safeguards.
9. International Transfers
Because Residenza operates internationally, your personal data may be processed or accessed from locations outside the United Kingdom, including the United Arab Emirates, Pakistan or other countries where we or our service partners operate.
Where personal data is transferred internationally, we will take appropriate steps to protect your data in accordance with applicable data protection laws.
10. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to individuals and service providers who need it for legitimate business purposes.
11. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, regulatory, reporting or service requirements.
Retention periods may vary depending on the nature of the relationship, the type of service, legal obligations and whether there is an ongoing enquiry, transaction or dispute.
12. Your Rights
Depending on applicable data protection law, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to certain types of processing.
- Request restriction of processing.
- Request transfer of your data.
- Withdraw consent where processing is based on consent.
- Object to direct marketing at any time.
To exercise your rights, contact us at:
13. Cookies
Our website uses cookies and similar technologies to support site functionality, improve user experience and analyse website performance. For more information, please read our Cookie Policy.
14. Third-Party Links
Our website may contain links to third-party websites, social media platforms, maps or external services. We are not responsible for the privacy practices, content or security of third-party websites.
15. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the matter.
You may also have the right to complain to the relevant data protection authority, including the UK Information Commissioner’s Office where applicable.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
